1.1M

Invoices Per Year

$24B

Annual Spend

2,300

Users

Challenges

• Paper based, decentralized invoice processing and approvals were costing Duke a significant amount in their financial back office operations and made standardization and process management nearly impossible.
• An acquisition based mindset had a ripple effect on staffing within the AP organization.
• Over time and through acquisitions, ancillary systems with disparate processes had a negative impact on Duke’s overall transaction capture process.
• Antiquated solutions minimized the automation opportunities related to vendor interactions.

Solutions

• AP Workflow – NonPO
• Vendor Portal – Invoice Inquiry
• Vendor Portal – Invoice Submit
• Vendor Portal – RFQ/PO Dispatch
• Vendor Portal – PO Update

Results

• Implementing ICG AP Automation and Workflow Management along with business process recommendations helped reduce costs by over 80%.
• The flexibility of the approval management process allowed the absorption of increased transaction volume with very little added AP costs.
• A solution that consolidated electronic capture from the various systems was implemented and provided a mechanism to consolidate final AP processing before a common interface with the Duke ERP, PeopleSoft.
• A vendor portal provides Duke’s vendors the ability to perform  invoice inquiries, invoice submit, RFQ/PO Dispatch and PO Updates in support of Duke’s longer term goal of vendor transparency.