FAQs

Yes, ICG utilizes artificial intelligence technology to supercharge our financial back-office solutions. Doing this reduces manual tasks, enhances efficiency, improves accuracy, and helps key stakeholders make better decisions through access to actionable data. 

ICG utilizes AI, ML, and Automation to create solutions that far surpass standard AI technology by tailoring functionality and results to your organization’s unique needs and challenges as you continue to use them.

ICG has been delivering world-class business process automation solutions to leading companies for over 30 years! Most of our key staff members have been with ICG for many years, ensuring our clients a consistent experience with ICG. We have seen and adapted to the many changes in technology and business processes over the years and have several clients who have been using and upgrading our base applications for over 20+ years.

ICG’s Vendor Portal-based solutions are comprehensive and bridge the gap between procurement, finance, accounts payable, and your vendors, covering a broad range of functionalities including:

• New Vendor Setup and Ongoing Maintenance
• New Vendor Onboarding/Profiles
• Fraud Mitigation
• Vendor Diversity Tracking, Compliance, and Reporting
• Ongoing Vendor Profile Updates/Maintenance including notifications for pending expirations (insurance, licenses, etc.)
• Purchase Orders
• PO/RFQ Dispatch & Acknowledgement
• Change Order Dispatch & Acknowledgement
• PO Updates
• Invoice Process/AP Automation
• Document and Data Capture including OCR/AI/ML
• PO Workflow, Matching, and Discrepancy Resolutions
• Non-PO Workflows
• ERP Integrations
• Statement Processing
• PCard/Out of Pocket Submission & Approvals
• Vendor Portals
• Payment Inquiry
• Invoice Submission
• Payment Disputes
• Dynamic Discounting

Yes! ICG’s Vendor Portal-based solutions promote and enable our clients to implement vendor self-service programs and shift the completion of certain manual activities from internal resources to their vendors. By implementing Vendor Portals, our clients’ vendors have 24/7/365 access to obtain data, update records, upload/download documents, and perform many other activities without human intervention from your team.

The savings generated from a vendor self-service program can be significant to your bottom line! Some solutions that support vendor self-service include:

• Invoice Inquiry
• Dispute Submission
• Vendor Onboarding/Updates
• PO Dispatch & Update
• Invoice Submit

ICG’s solutions are designed with flexibility in mind using Amazon Web Services (AWS) as a hosting partner and include options for single-tenant and multi-tenant. ICG will work with you to decide which options are best for your organization to maximize benefits including:

• Data redundancy
• Best uptime & surge-time performance
• Rapid deployment
• Fast data transfer from anywhere in the world
• Enhanced security
• Reduced IT overhead

ICG offers comprehensive, AI-enabled financial back-office solutions.

ICG Innovations’ focus is to make your people and processes more efficient by bringing a strong business acumen based on real-world experience and technology that integrate seamlessly with what’s already in place eliminating the need for complete system replacements.

With over 30 years of experience delivering solutions across many industries and integrating with many different systems, ICG doesn’t just deliver technology. We work with you to incorporate the new technology and process changes into your business. Then, we stay with you, delivering world-class customer service to support your day-to-day operations.

Where other solutions are rigid, ICG is flexible.  Where other providers implement technology, ICG works with customers to maximize the value our solutions add to your organization.

Yes, we can. Our track record includes millions of dollars of ROI for a broad array of large and mid-size companies across multiple industries.

We work with clients from the beginning of the process to understand areas of pain, risk, and frustration. Configured to each client’s needs, ICG’s AI-enabled solutions help our customers improve time and cost efficiency and reduce risk, resulting in a positive impact on your bottom line.

We also offer proactive solutions that shift much of the burden of labor-intensive activities back to your vendors through Vendor Portal-based self-service tools that can significantly reduce operational costs. 

To begin, ICG understands that your current business culture likely involves thousands of people, multiple locations, and deep-seated processes that your personnel are used to. Before we suggest any solution, we take the time to understand your culture, industry, business processes, and technology.

Once we thoroughly understand your current practices, we’ll assess your needs and goals and recommend a solution. All of ICG’s solutions are provided on a fixed bid use license model, meaning you always know your costs up front before implementing any solution. 

ICG recommends a phased approach so you can adapt to change, assess project goals before proceeding to the next step, and make sure that each step provides the ROI and other goals required to meet your objectives.

Regardless of how we arrive at your goals, one part remains consistent – our professional, meticulous nature will be evident every step of the way.

Yes. ICG’s portal-based business process solutions as well as our AI-enabled data capture and AP automation tools are flexible, scalable, and expandable. They have been developed directly from our years of experience.

ICG takes a toolkit approach to our proprietary technology which greatly benefits you because it is akin to an investment in a custom solution, for an out-of-the-box cost.

All of our solutions and toolkits are designed to be deployed as a cloud-based service. Vendor Management Portals, AP-focused Vendor Portals, Vendor Onboarding, Dynamic Discounting, AP Automation, PO Dispatch & Update, Data Capture, Workflow, and Business Rules Processing are among the proprietary solutions and toolkits ICG brings to our clients.

What is unique about ICG’s approach, however, is that our toolkits can be configured to accommodate a business process that is unique to your industry or your business.

Lastly, all of ICG’s solutions and toolkits have the flexibility to integrate with virtually any system out there. ICG’s solutions are often the perfect complement to your existing ERP or line of business systems by providing functionality that “fills the gaps” without the need for expensive and time-consuming customizations to existing systems.  

In the early years of ICG, we were a purely consulting company. As time went on, we pivoted toward developing and implementing the solutions we offered to clients during consultations.

Today, ICG focuses mainly on business process solutions for our clients. Because of this, we believe that the name ICG Consulting no longer accurately reflects all that we offer to our clients.

Our new name, ICG Innovations, represents our commitment to leading the way in transformative business technology solutions.

You can learn more about the change here.