Love's Travel Stops & Country Stores

Website: https://www.loves.com/
Industry: Convenience Store/Gas Station
ERP: SAP
Case Study: https://icginnovations.com/casestudy-loves/
2.5M
Invoices Per Year
Highlights
$3B+
Annual Spend
20K+
Users
Challenges
- Complex Approval Requirements to support a broad array of goods/services across numerous departments and geographical locations around the world.
- Invoices received via EDI, email, and paper as well as integrations from various 3rd party solutions.
- Over 2300 users from executives to store managers need one simple application to process and approve PCard and Out of Pocket Transactions.
- Between manual TIN validations and penny tests, too much time spent setting up and confirming vendors with no real protection against fraud.
- Too many emails and phone calls from vendors inquiring about invoice status.
Solutions
- AP Workflow – NonPO
- Document/Data Capture (OCR/AI)
- PCard/Out of Pocket
- EDI Integrations
- Vendor Portal – Invoice Inquiry
- Vendor Portal – Vendor Onboarding/Ongoing Maintenance
- Vendor Portal – Invoice Submit
- Post Audit
Results
- Flexible approval hierarchy and automation allow the system to determine and manage required approvals.
- A consolidated document and data capture solution accommodates and organizes transactions received through any medium using automation, integrations, OCR, AI, and ML.
- Integrations with banks and travel agencies in conjunction with easy receipt uploads, reconciliation, and approvals user interfaces has brought process efficiencies to submitters, approvals and AP.
- Automated validations against the IRS database as well as bank account checks down to the account holder have improved vendor setup cycle times and significantly reduced risk.
- Vendor Self Help portal has significantly reduced vendor questions and allowed online invoice submissions, freeing up time from valuable AP resources.
Highlights
Website: https://www.loves.com/
Industry: Convenience Store/Gas Station
ERP: SAP
Case Study: https://icginnovations.com/casestudy-loves/
2.5M
Invoices Per Year
$3B
Annual Spend
20K+
Users
Challenges
- Complex Approval Requirements to support a broad array of goods/services across numerous departments and geographical locations around the world.
- Invoices received via EDI, email, and paper as well as integrations from various 3rd party solutions.
- Over 2300 users from executives to store managers need one simple application to process and approve PCard and Out of Pocket Transactions.
- Between manual TIN validations and penny tests, too much time spent setting up and confirming vendors with no real protection against fraud.
- Too many emails and phone calls from vendors inquiring about invoice status.
Solutions
- AP Workflow – NonPO
- Document/Data Capture (OCR/AI)
- PCard/Out of Pocket
- EDI Integrations
- Vendor Portal – Invoice Inquiry
- Vendor Portal – Vendor Onboarding/Ongoing Maintenance
- Vendor Portal – Invoice Submit
Results
- Flexible approval hierarchy and automation allows the system to determine and manage required approvals.
- Consolidated document and data capture solution accommodates and organizes transactions received through any medium using automation, integrations, OCR, AI and ML.
- Integrations with banks and travel agencies in conjunction with easy receipt uploads, reconciliation and approvals user interfaces has brought process efficiencies to submitters, approvals and AP.
- Automated validations against the IRS database as well as bank account checks down to the account holder have improved vendor setup cycle times and significantly reduced risk.
- Vendor Self Help portal has significantly reduced vendor questions and allowed online invoice submissions, freeing up time from valuable AP resources.