Love's Travel Stops & Country Stores

Website: https://www.loves.com/

Industry: Convenience Store/Gas Station

ERP: SAP

Case Study: https://icginnovations.com/casestudy-loves/

 

2.5M

 Invoices Per Year

Highlights

$3B+

Annual Spend

20K+

Users

Challenges

  • Complex Approval Requirements to support a broad array of goods/services across numerous departments and geographical locations around the world.
  • Invoices received via EDI, email, and paper as well as integrations from various 3rd party solutions.
  • Over 2300 users from executives to store managers need one simple application to process and approve PCard and Out of Pocket Transactions.
  • Between manual TIN validations and penny tests, too much time spent setting up and confirming vendors with no real protection against fraud.
  • Too many emails and phone calls from vendors inquiring about invoice status.

Solutions

  • AP Workflow – NonPO
  • Document/Data Capture (OCR/AI)
  • PCard/Out of Pocket
  • EDI Integrations
  • Vendor Portal – Invoice Inquiry
  • Vendor Portal – Vendor Onboarding/Ongoing Maintenance
  • Vendor Portal – Invoice Submit
  • Post Audit

    Results

    • Flexible approval hierarchy and automation allow the system to determine and manage required approvals.
    • A consolidated document and data capture solution accommodates and organizes transactions received through any medium using automation, integrations, OCR, AI, and ML.
    • Integrations with banks and travel agencies in conjunction with easy receipt uploads, reconciliation, and approvals user interfaces has brought process efficiencies to submitters, approvals and AP.
    • Automated validations against the IRS database as well as bank account checks down to the account holder have improved vendor setup cycle times and significantly reduced risk.
    • Vendor Self Help portal has significantly reduced vendor questions and allowed online invoice submissions, freeing up time from valuable AP resources.

    Highlights

    Website: https://www.loves.com/

    Industry: Convenience Store/Gas Station

    ERP: SAP

    Case Study: https://icginnovations.com/casestudy-loves/

    2.5M

    Invoices Per Year

    $3B

    Annual Spend

    20K+

    Users

    Challenges

    • Complex Approval Requirements to support a broad array of goods/services across numerous departments and geographical locations around the world.
    • Invoices received via EDI, email, and paper as well as integrations from various 3rd party solutions.
    • Over 2300 users from executives to store managers need one simple application to process and approve PCard and Out of Pocket Transactions.
    • Between manual TIN validations and penny tests, too much time spent setting up and confirming vendors with no real protection against fraud.
    • Too many emails and phone calls from vendors inquiring about invoice status.

    Solutions

    • AP Workflow – NonPO
    • Document/Data Capture (OCR/AI)
    • PCard/Out of Pocket
    • EDI Integrations
    • Vendor Portal – Invoice Inquiry
    • Vendor Portal – Vendor Onboarding/Ongoing Maintenance
    • Vendor Portal – Invoice Submit

    Results

    • Flexible approval hierarchy and automation allows the system to determine and manage required approvals.
    • Consolidated document and data capture solution accommodates and organizes transactions received through any medium using automation, integrations, OCR, AI and ML.
    • Integrations with banks and travel agencies in conjunction with easy receipt uploads, reconciliation and approvals user interfaces has brought process efficiencies to submitters, approvals and AP.
    • Automated validations against the IRS database as well as bank account checks down to the account holder have improved vendor setup cycle times and significantly reduced risk.
    • Vendor Self Help portal has significantly reduced vendor questions and allowed online invoice submissions, freeing up time from valuable AP resources.