Vendor Portals

Promote Vendor Self-Service

Allow your vendors to submit or retrieve crucial information 24/7 without contacting you.

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Real-Time Collaboration

Portal forms and workflows allow you and your vendors to exchange invoices, documents, comments, etc.

Save Time and Money

When vendors take over tasks that your team historically completed, your organization saves time and money.

Vendor Portals, Simplified.

Functionality

Vendor Inquiries

Your vendors can obtain payment statuses and ad hoc remittance advice without having to call or email your organization. Inquiries are also customizable to your data and systems.

Procurement

Dispatch and update RFQ/RFPs, purchase orders, and pricing updates with ease.

Dispute Tracking

Initiate and track disputes for collaborative, streamlined issue resolution. The dispute model can integrate with your case management system or follow ICG’s provided dispute workflow.

Submit Invoices

Submit invoices via web form, including PO Flip or direct upload, for a streamlined accounts payable process.

Quick Links

Share documents with your vendors like code of conduct, invoicing guidelines, etc. without worrying about important information getting lost in inboxes.

Vendor Portal Inviting

Invite vendors to join your Portal by sending out bulk invites to all of your vendors, inviting manually, or using a hybrid of these options.

Vendor Onboarding

Incorporate standardized online forms to collect vendor onboarding data including addresses, payment information, insurance, and more. Learn more here.

Dynamic Discounting

Implement dynamic discounting for your vendors to achieve working capital benefits, better cashflow management, and forecasting, all while improving relationships within your supply chain.

Why ICG for Vendor Portals?

Customizable

Portals can be configured so that the nomenclature matches with that of your organization.

Integrations

Interface or integrate your vendor portal with your ERP and other relevant systems so your information flows seamlessly to and from your vendors.

ICG’s integrations are flexible based on your IT standards – file-based integrations, APIs, etc.

Consultative

ICG will never dispatch an out-of-the-box vendor portal solution for your organization. Instead, ICG digs into your process, problems, and technology to make suggestions on what vendor portal technology may benefit your organization.

Years of Experience

ICG has been creating and implementing vendor portals for over 15 years. Although our experience is impressive on its own, we are also able to look into your problems, processes, and more to make further recommendations and to help your implementation go smoothly.

Pay-As-You-Go Model

Your organization will only pay for what you use. ICG’s solutions are customized to your organization’s needs, and you will never have to pay for functionality your team doesn’t need, as is common in out-of-the-box solutions.

Standard Benefits

Availability

Your Vendor Portal is available 24/7/365. Your vendors can perform inquiries, submit payments, and any other action that they need at any time, from any place. 

Real-Time Payment Info

Based on your business and IT requirements, information is available to your vendors in or near real time. This makes keeping vendors informed a quick, easy, and automated process.

Security

Vendor access is restricted to vendor numbers assigned to the logged in user.

Upload Options

Information can be uploaded in many different forms such as electronic invoice submission, web form, and more. This makes it easy for both you and your vendors to add and access relevant information in the Portal.

Enhanced Communication

Vendor Portals allow for enhanced communication and collaboration, leading to better transparency with vendors. These benefits occur within one tool that also provides tracking and audit history.

Better Supplier Relationships

The tools within a Vendor Portal lead to improved trust, which lends itself to better overall relationships with vendors.

ICG’s vendor portal was the right solution for our business because we could introduce functionality over time. Between the Inquiry and Disputes models, our company was able to reallocate over 50% of those resources to other activities. In addition, the company was able to receive over 2,000 invoices per week to flow through the portal – it constantly saves time and money. A win-win all around.  To be fair, I had some reservations about the degree of use we would actually achieve with our vendors, and in the end, I was astounded by the high adoption rate.  We frequently heard vendors cite the ease of use as a strong driver to get them to use the portal features.  Our experience was nothing short of astounding!

Shane

Chief Financial Officer

Relevant Blog Posts

Promoting Vendor Portal Adoption

Promoting Vendor Portal Adoption

Nov 26, 2024

Vendor portals have become essential tools for streamlining procurement processes and improving communication between businesses and their vendors. However, getting vendors to adopt these portals can be a significant challenge. Here are some strategies to overcome...

Future-Proofing Your Back Office

Future-Proofing Your Back Office

Sep 10, 2024

Once seen as a purely operational department, the back office has grown in importance and now plays a critical role in a company's overall strategy. Its efficiency and adaptability directly impact an organization's bottom line and overall competitiveness....

The Importance of Vendor Compliance

The Importance of Vendor Compliance

Aug 7, 2024

Vendor compliance is a cornerstone of a well-managed business, and keeping a close eye on your vendors to ensure compliance at all times is crucial to limiting your organization's risk. What is Vendor Compliance? Vendor compliance is the process of ensuring your...

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