Not all automation is created equal. The two primary approaches, fixed and dynamic workflows, serve different purposes and play distinct roles in a...
AI
How Back-Office Chatbots Fuel Data-Driven Decisions
While chatbots are mostly known to be used for customer service, their potential within the financial and operational back office is rapidly...
The Impact of AI on Back Office Operations
The financial back office encompasses numerous crucial, historically time-consuming tasks that are prone to human error; however, with the aid of...
Choosing the Right Technology: AI
With technology becoming more and more advanced, keeping up with the trends is no longer enough for companies to thrive. Instead, businesses must...
What’s Next for AI in the Financial Back Office?
The financial back office has undergone numerous upgrades in recent years, thanks to rapid advancements in AI. Emerging trends continue to assist in...
Outsourcing vs. Automation in Document and Data Capture
Efficiently capturing and processing information from paper documents and various digital sources is crucial for smooth business operations,...
AI in Invoice Processing
What are AI's new roles in the financial back-office? Traditionally, the financial back office has been filled with manual, time-consuming tasks. It...
Why AI is the Key to Contextualizing OCR Data
What Are the Benefits of Contextualizing OCR Data? Optical Character Recognition is a technology that makes increased efficiency and productivity...
Contextualizing OCR-Captured Data with AI
The sheer volume of information generated by back-office operations can be overwhelming, especially as organizations grow. From financial...
See ICG's solutions in action
Schedule your free demo by filling out the form below.








