Rules-based workflows and ad hoc workflows represent two different approaches to managing processes within an organization. Understanding the goals of the business process(es) that need a workflow solution is key to making a good decision. In this blog, we will address some of the high-level features and functions of different workflow options in back-office automation:
Rules-Based Workflow
- Definition: In a rules-based workflow, predefined rules and conditions dictate how tasks or processes should be executed. They are typically established in advance based on specific criteria, such as the type of task, user responsibility, or status of the process.
- Automation: Rules-based workflows are often highly automated, with tasks being automatically routed, escalated, or completed based on predefined conditions. For example, an invoice approval process may automatically route invoices above a certain amount to a higher-level manager for approval.
- Predictability: Rules-based workflows provide predictability and consistency in handling tasks, as they follow predefined rules and guidelines. This improves efficiency and reduces errors by ensuring consistency in task completion. This can also help reduce the risk of fraud from a rogue user(s) routing a payment outside of the process parameters.
- Examples: Payment approval processes, request handling, and compliance workflows with specific rules and regulations.
Ad Hoc Workflow
- Definition: Ad hoc workflows are more flexible and dynamic, allowing users to create and modify processes on the fly as needed. Unlike rules-based workflows, ad hoc workflows do not rely on predefined rules and conditions but instead allow users to determine the flow and sequence of tasks as they go.
- Flexibility: Ad hoc workflows are highly flexible and adaptable, making them well-suited for processes that are constantly changing. Users have the freedom to create new tasks, change the order of tasks, or assign tasks to different individuals.
- Human Intervention: Ad hoc workflows often require more human intervention and decision-making compared to rules-based workflows. This occurs due to a lack of automation and predefined rules. This leads to greater variability in handling tasks and may require more oversight.
- Examples: Project management processes, brainstorming sessions, and collaborative document editing, where the sequence of tasks may vary depending on the specific requirements of the project or task.
Rules-based workflows provide structure and automation based on predefined rules and conditions, while ad hoc workflows offer flexibility and adaptability, allowing users to create and modify processes as needed in real time. In processes like payments and other transfers of money or secure information sharing, ad hoc workflows can present an unacceptable level of risk compared to a rules-based workflow. Conversely, in processes where flexibility is paramount and risk is low, ad-hoc workflows may be a much better option. The choice between the two workflow management options depends on the specific requirements and characteristics of the processes.
Other Considerations
AI-assisted rules-based workflows represent a pivotal evolution in how organizations approach their operational processes and the financial back-office will be among the greatest beneficiaries. The combination of AI capabilities with rule-based workflows not only increases efficiency and accuracy but also future-proofs businesses by providing adaptability and scalability. As industries continue to embrace digital transformation, these features position AI-assisted rules-based workflows as a cornerstone for organizations striving to stay ahead in the competitive landscape.
When choosing from different workflow options in back-office automation and solution providers, consider the important elements addressed above. You must also consider the security of data in the workflow and reduce your risk of fraud or compliance violations. ICG partners with AWS and Sysdig to provide the highest levels of security and monitoring of our clients’ data. Visit ICG for more information or to request a free evaluation or discussion of your workflow management requirements. Watch this short video on ICG’s solutions for automating your processes.