ICG embodies the phrase “Built with the end user in mind” with all of our solutions.
For our team, it’s so much more than a catchy tagline. Instead, it means creating a product or service that is intuitive, efficient, and genuinely solves the problems of the people who will actually use it, whether they are your internal staff or your external vendors. At ICG, this philosophy is at the core of how we design and deliver our financial back office solutions. Our solutions create experiences that make work easier for everyone.
Onboarding & Portals
Vendor onboarding and management can be overwhelming for both buying companies and vendors. This is due to the sheer amount of onboarding paperwork, invoices, insurance, and more. Our services are specifically engineered to eliminate friction and maximize convenience for both your organization and your vendors throughout the entire relationship.
- Vendor Onboarding Packets: We design vendor onboarding packets with your specific ERP systems and internal nomenclature in mind. This customization ensures that we capture all the necessary information cleanly and correctly for your processes, while simultaneously making the experience simple and unintimidating for your vendors. We extract every piece of critical data without overwhelming them with an endless, disorganized list of questions. The result is faster, more accurate onboarding and a positive first impression.
- Intuitive Vendor Portals: Getting all your vendors onto a new platform can be a challenge, which is why our Vendor Portal solutions include easy-to-use bulk invitation tools. This simplifies the process of migrating your vendor base, ensuring high adoption rates from the start. Once onboarded, the portal centralizes all interactions—from inquiries to invoicing—creating a single, convenient source of truth for your team and making it effortless for your vendors to manage their relationship with you.
Document and Data Capture
Many of the biggest time-sinks in procurement involve manual data entry and document processing. Our Document and Data Capture solutions save your organization time by working behind the scenes.
We leverage cutting-edge technologies, such as OCR and IDP, to automatically extract, validate, and process information from documents like invoices and contracts. Our technology’s instant and accurate handling takes over tedious, error-prone tasks that used to consume hours of your staff’s day. This allows your team to focus on strategic, high-value activities.
Our Approach to AI
AI is a powerful tool, but its application must be strategic and cost-conscious. Our approach to AI usage saves your organization the most money over time. We focus on integrating AI where it delivers the highest return, avoiding unnecessary or excessive usage that could cause costs to balloon.
Critically, we take data security and privacy extremely seriously. When using AI models for your specific organizational needs, we guarantee that none of your sensitive information is shared or used to train models for other clients. Your data remains yours, private and secure.
Customization for Seamless Integration
A truly user-centric solution must fit your organization like a glove. As such, every aspect of our services is fully customizable.
This includes:
- Custom Rules and Fields: Tailoring workflows and data requirements to match your unique internal processes.
- Portal Branding: Seamlessly integrate the solution into your corporate identity by branding the vendor portal with your buying organization’s logo and color schemes, providing a professional and familiar experience for your vendors.
- Vendors Create strong vendor relationships with portals and vendor onboarding solutions.
- Doc and Data Capture: Utilizing IDP creates a strong foundation for many other back office processes.
- AI Usage: Using AI responsibly is so much more important than throwing it at everything.
- Customization: Opt for solutions that offer customization to perfectly match your needs.
By ensuring our solutions are always flexible, secure, and relentlessly focused on simplifying tasks for both you and your vendors, ICG truly embodies the spirit of being “Built with the end user in mind.” To learn more about ICG’s services, watch this short video or contact us for a demo.