ICG’s 2025 Top Blog Posts

This year at ICG, we’ve covered a lot of important topics regarding the financial back office on our blog. Here is a list of ICG’s top blog posts for 2025, as well as a short synopsis of each one.

ICG Consulting Is Now ICG Innovations

Exciting news for our organization: we have rebranded! ICG Consulting is now ICG Innovations. This reflects a fundamental shift that started years ago in our approach to delivering tangible results for our clients. Why did we change our name, and what does this mean for you? Learn more in this post.

Choosing the Right Technology Series

This blog series talks about many of the different components that play a role in choosing new technology for your organization. From AI to scalability to security, we discuss different aspects of back office technology that your organization may be interested in. Learn more by clicking the link.

5 Ways to Make Your Vendor Experience Better

For anyone working in procurement, accounts payable, or even project management, vendors are critical partners in your company’s success, which is why it’s crucial to make your vendor experience better. A smooth, efficient, and even pleasant vendor experience can lead to better pricing, stronger relationships, more innovation, and even a competitive edge. Learn how to make the vendor experience better in this blog post.

What to Do About Vendor Fraud

Balancing fraud prevention with a user-friendly vendor experience is a critical challenge for businesses today. Striking the right balance between the two is essential. Fortunately, technology and smart process design can make it possible to have both security and efficiency. What should you do about vendor fraud? Check out this blog post.

Out-of-the-Box Software vs. ICG Approach

Choosing the right back office technology is a critical decision for any organization. It can be the difference between streamlined, efficient operations and a mess of manual workarounds, half-working systems, and imperfect solutions. When it comes to selecting a solution, many businesses face a key choice: a ready-made, out-of-the-box software or a more customized solution. Learn which is right for you in this blog post.

Is a Bolt-On Solution Right for Your Back Office?

In the world of ERP systems and the financial back office, you might often hear the term “bolt-on” solution. But what exactly is a bolt-on, and is it the right move for your organization’s financial operations? Learn more here.

What AI Does in the Back Office (And What It Doesn’t)

Recently, the financial back office has been abuzz with the promises of AI. From automating tedious tasks to providing unprecedented insights, the hype suggests a future where AI handles everything seamlessly. But what’s the real story? While AI undoubtedly holds immense potential, it’s crucial to understand that it isn’t a magic bullet or a fix-all. It’s a powerful tool that, like any tool, needs to be used efficiently and often in conjunction with other technologies to truly deliver the results promised. Learn more in this blog post.

Learn More

ICG is always on the leading edge of innovation — it’s in our name! It’s been a great year of blog posts, and we intend to continue with this energy into the new year. Keep up with our blog in 2026 to continue to stay up to date on the latest financial back office discourse.

Posts you might like:

The Importance of Considering All Back Office Stakeholders

When a leadership team decides to upgrade their back-office technology, the focus is usually on efficiency metrics, ROI, and cost reduction. But there's a difference between choosing software that looks great during a demo and choosing software that actually succeeds...

Vendor Portal Technology FAQs

Mid-market companies and large enterprises alike face increasing pressure to scale their supply chains while driving down operational costs. This has made the financial back office primary target for digital transformation. At the center of this modernization effort...

How IDP Transforms the Financial Back Office

In the financial sector, efficiency is an incredibly competitive metric. When financial institutions look at Intelligent Document Processing or IDP, they often view it through a narrow lens: How much time will this save us on invoice processing? How much faster can we...

How to Build a Strong AP Approvals Process

What is an AP approvals process? An Accounts Payable approvals process is a rules-based workflow that determines how a vendor invoice is reviewed, verified, and finally authorized for payment. Building an effective AP approval workflow for your organization requires...

Bolt-on Software Integration vs. Complete System Replacement

What is the difference between a bolt-on software integration and a complete system replacement? A bolt-on is technology that layers directly onto an existing ERP system to enhance its capabilities without altering its core database. Conversely, a complete system...

AP Automation Implementation Challenges

The promise of accounts payable automation is undeniable: lower processing costs, fewer manual errors, faster cycle times, and the ability to turn a traditional cost center into a strategic, data-driven asset. However, deciding to automate is only the first step. The...

7 Things to Look for in an Accounts Payable Solution

Choosing the right accounts payable automation solution is key to the success of the department. As the global AP automation market is projected to reach $6.57 billion this year, organizations are now doing more than just using digital invoices. Now, it's a race...

6 Vendor Onboarding Best Practices

Vendor onboarding is a critical security and operational gateway. With supply chains becoming more interconnected and regulatory scrutiny reaching an all-time high, how you onboard a vendor determines the health of the entire partnership. If your onboarding process...

Key Accounts Payable KPIs for Financial Health

Accounts Payable is a wealth of data that, when managed correctly, protects cash flow and strengthens vendor relationships. To ensure that AP is strategic, it is important to track accounts payable KPIs to monitor how your department is doing. Here are the essential...

8 OCR Best Practices

In the financial back office, Optical Character Recognition is the bridge between a mountain of paperwork and a streamlined digital workflow. But as any operations manager knows, poorly implemented OCR is just a faster way to create more errors. To achieve zero-touch...