ICG’s 2025 Top Blog Posts

This year at ICG, we’ve covered many important topics regarding the financial back office on our blog. Here is a list of ICG’s top blog posts for 2025, as well as a short synopsis of each one. We hope to continue to provide relevant information in the upcoming year.

ICG Consulting Is Now ICG Innovations

Exciting news for our organization: we have rebranded! ICG Consulting is now ICG Innovations. This reflects a fundamental shift that started years ago in our approach to delivering tangible results for our clients. Why did we change our name, and what does this mean for you?

Choosing the Right Technology Series

This blog series discusses many of the different components that play a role in choosing new technology for your organization. From AI to scalability to security, we discuss different aspects of back office technology that your organization should consider before purchasing.

5 Ways to Make Your Vendor Experience Better

For anyone working in procurement, accounts payable, or even project management, vendors are critical partners in your company’s success, which is why it’s crucial to make your vendor experience better. A smooth, efficient, and even pleasant vendor experience can lead to better pricing, stronger relationships, and even a competitive edge.

What to Do About Vendor Fraud

Balancing fraud prevention with a user-friendly vendor experience is a critical challenge for businesses today. Striking the right balance between the two is essential. Fortunately, technology and smart process design can make it possible to have both security and efficiency. What should you do about vendor fraud?

Out-of-the-Box Software vs. ICG Approach

Choosing the right back office technology is a critical decision for any organization. It can be the difference between streamlined, efficient operations and a mess of manual workarounds, half-working systems, and imperfect solutions. When it comes to selecting a solution, many businesses face a key choice: a ready-made, out-of-the-box software or a more customized solution.

Is a Bolt-On Solution Right for Your Back Office?

In the world of ERP systems and the financial back office, you might often hear the term “bolt-on” solution. But what exactly is a bolt-on, and is it the right move for your organization’s financial operations? A bolt-on is a great way to augment your ERP, as bolt-ons sit on top of your existing technology instead of disrupting or replacing it.

What AI Does in the Back Office (And What It Doesn’t)

Recently, the financial back office has been abuzz with the promises of AI. From automating tedious tasks to providing unprecedented insights, the hype suggests a future where AI handles everything seamlessly. But what’s the real story? While AI undoubtedly holds immense potential, it’s crucial to understand that it isn’t a magic bullet or a fix-all. It’s a powerful tool that, like any tool, needs to be used efficiently and often in conjunction with other technologies to truly deliver the results promised. Learn more in this blog post.

Learn More

ICG is always on the leading edge of innovation — it’s in our name! It’s been a great year of blog posts, and we intend to continue with this energy into the new year. Keep up with our blog in 2026 to continue to stay up to date on the latest financial back office discourse.

Posts you might like:

What is the Risk of Custom-Coding an ERP?

Your ERP doesn’t need to be everything. Even though ERPs are often sold as a one-size-fits-all back-office solution, they have functionality gaps. Depending on your organization's needs, these gaps may be small and inconsequential or large and impossible to ignore....

How to Reduce Cost Per Invoice with ICG’s Solutions

Every invoice your accounts payable team touches has a price attached to it. And while that's literally true, considering the invoice needs to be paid, your organization also pays for the labor involved in invoice processing. While there isn't a specific amount for...

What to Look for in a Data & Document Capture Solution

The financial back office runs on documents and data. Yet these same documents and data are often the cause of bottlenecks, especially if they are entered manually into disconnected spreadsheets. This has a high potential for errors as well as increases in operational...

Seamless ERP Integration for Supplier Onboarding

In the financial back office, onboarding a new vendor is rarely simple. Between collecting tax documents, verifying banking details, validating compliance certifications, and running risk checks, the onboarding process often takes weeks. When vendor onboarding...

Driving Retail Success in the Back Office

In retail, it's easy to assume growth comes only from the front end; however, a great front-end experience depends on a strong back office. As the retail industry grows and becomes more complex, a strong back office matters more than ever. These are the most impactful...

Fixing Back-Office Exception Bottlenecks in C-Stores

Convenience store chains process thousands of micro-transactions weekly. When an exception occurs, whether it's an unapproved price hike on a delivery, a missing receiver, or a line-item mismatch, large portions of the back...

How Does Invoice Volume Affect Back Office Performance?

As a business scales, increasing revenue naturally drives a surge in transactional volume across finance and operations. While higher volumes of incoming and outgoing invoices reflect positive growth, it can also introduce critical stress points into your back-office...

The Key to Managing Your Vendors Better

For many enterprises, vendors are the backbone of day-to-day operations. But with manual packet processing, untracked compliance expirations, and fragmented communication channels, unnecessary friction around vendors can run rampant. This can expose your supply chain...

Procurement Best Practices

In the ideal enterprise, the financial back office operates smoothly, operations scale effortlessly, supplier relationships thrive, and cash flow stays predictable. But when back-office procurement relies on manual invoice matching and disconnected emails or...

Why the Back Office Needs Specialized Exception Processing

ERPs record transactions, manage general ledgers, keep inventory aligned, and handle financial workflows. When your transactions follow the perfect path, your ERP operates like a well-oiled machine. However, the real world rarely fits neatly into rigid database rules....