ICG’s 2025 Top Blog Posts

This year at ICG, we’ve covered a lot of important topics regarding the financial back office on our blog. Here is a list of ICG’s top blog posts for 2025, as well as a short synopsis of each one.

ICG Consulting Is Now ICG Innovations

Exciting news for our organization: we have rebranded! ICG Consulting is now ICG Innovations. This reflects a fundamental shift that started years ago in our approach to delivering tangible results for our clients. Why did we change our name, and what does this mean for you? Learn more in this post.

Choosing the Right Technology Series

This blog series talks about many of the different components that play a role in choosing new technology for your organization. From AI to scalability to security, we discuss different aspects of back office technology that your organization may be interested in. Learn more by clicking the link.

5 Ways to Make Your Vendor Experience Better

For anyone working in procurement, accounts payable, or even project management, vendors are critical partners in your company’s success, which is why it’s crucial to make your vendor experience better. A smooth, efficient, and even pleasant vendor experience can lead to better pricing, stronger relationships, more innovation, and even a competitive edge. Learn how to make the vendor experience better in this blog post.

What to Do About Vendor Fraud

Balancing fraud prevention with a user-friendly vendor experience is a critical challenge for businesses today. Striking the right balance between the two is essential. Fortunately, technology and smart process design can make it possible to have both security and efficiency. What should you do about vendor fraud? Check out this blog post.

Out-of-the-Box Software vs. ICG Approach

Choosing the right back office technology is a critical decision for any organization. It can be the difference between streamlined, efficient operations and a mess of manual workarounds, half-working systems, and imperfect solutions. When it comes to selecting a solution, many businesses face a key choice: a ready-made, out-of-the-box software or a more customized solution. Learn which is right for you in this blog post.

Is a Bolt-On Solution Right for Your Back Office?

In the world of ERP systems and the financial back office, you might often hear the term “bolt-on” solution. But what exactly is a bolt-on, and is it the right move for your organization’s financial operations? Learn more here.

What AI Does in the Back Office (And What It Doesn’t)

Recently, the financial back office has been abuzz with the promises of AI. From automating tedious tasks to providing unprecedented insights, the hype suggests a future where AI handles everything seamlessly. But what’s the real story? While AI undoubtedly holds immense potential, it’s crucial to understand that it isn’t a magic bullet or a fix-all. It’s a powerful tool that, like any tool, needs to be used efficiently and often in conjunction with other technologies to truly deliver the results promised. Learn more in this blog post.

Learn More

ICG is always on the leading edge of innovation — it’s in our name! It’s been a great year of blog posts, and we intend to continue with this energy into the new year. Keep up with our blog in 2026 to continue to stay up to date on the latest financial back office discourse.

Posts you might like:

8 OCR Best Practices

In the financial back office, Optical Character Recognition is the bridge between a mountain of paperwork and a streamlined digital workflow. But as any operations manager knows, poorly implemented OCR is just a faster way to create more errors. To achieve zero-touch...

Why Your Vendor Portal Needs a Built-in Dispute Workflow

A vendor portal is often touted as the ultimate solution for transparency in Accounts Payable. It gives suppliers a window into their invoice status and payment dates, theoretically reducing the number of "where is my money?" phone calls. A portal without workflows...

Top 5 Challenges in the Financial Back Office in 2026

The digital age has fully reached maturity in 2026. Although many businesses were previously coming into this transformation, today this process has fully taken place. Now, organizations are in the stage of making improvements rather than establishing themselves...

Efficiency in High-Volume Accounts Payable

One of the things that can stop buying companies from scaling is not knowing how to handle high-volume accounts payable. Creating smooth and efficient processes is essential for organizations with 5,000 to over 10,000 invoices monthly, or even over 100,000 annually....

Procurement Risks & How to Minimize Them

In 2026, procurement operates in a state of permanent volatility. Supply chain disruptions are to be expected. If you are managing a supply chain today, you are playing the role of both buyer and risk manager. Here are some of the most common procurement risks and how...

Why Your Vendor Portal Needs Invoice Search Functionality

If you’ve ever worked in Accounts Payable or Procurement, you're familiar with vendors asking for updates on a specific invoice that was sent three weeks ago. While invoice submission gets the data into your system, invoice search is what keeps it from becoming a...

Why Your Vendor Portal Needs Invoice Submit Functionality

If your Vendor Portal is currently just a digital library where suppliers download PDFs and view static purchase orders, you need an upgrade. The most critical bridge between you and your vendors is the invoice. If that bridge is still built on manual email...

Why Your Vendor Portal Needs Dispute Functionality

Dispute functionality within your vendor portal is a great starting point for healthy, transparent, and efficient vendor relationships. Without a centralized way to flag issues, disputes can get buried in endless email chains or lost in missed phone calls and...

Key Accounts Payable Metrics

If you aren't measuring your AP performance, you could be leaving money on the table—either through missed discounts, late fees, or sheer operational inefficiency. Here are the essential accounts payable metrics every financial back office should track to move from...

What to Look for in a Modern Back-Office Solution

As organizations scale, spreadsheets and legacy systems that were once considered "good enough" can become liabilities to an organization. When this happens, it's probably time to start looking for a modern back-office solution that actually fuels growth. But what are...