Recently, the financial back office has been abuzz with the promises of AI. From automating tedious tasks to providing unprecedented insights, the...
Automation
5 Ways to Optimize Your AP Process for Growth
Why Your AP Process is More Than Just Paying Bills Accounts Payable is one of the most critical functions in any business. For too long, the AP...
Adopting a Proactive Back Office Approach
The back office is often seen as a reactive function. It's the functions and team that process, file, fix, and respond to issues after they've...
Fixed And Dynamic Workflows
Not all automation is created equal. The two primary approaches, fixed and dynamic workflows, serve different purposes and play distinct roles in a...
How Back-Office Chatbots Fuel Data-Driven Decisions
While chatbots are mostly known to be used for customer service, their potential within the financial and operational back office is rapidly...
The Impact of AI on Back Office Operations
The financial back office encompasses numerous crucial, historically time-consuming tasks that are prone to human error; however, with the aid of...
What’s Next for AI in the Financial Back Office?
The financial back office has undergone numerous upgrades in recent years, thanks to rapid advancements in AI. Emerging trends continue to assist in...
Preventing Duplicate Payments
One area where even the most professional back-office teams experience mistakes is duplicate payments. These errors, where the same invoice is paid...
Outsourcing vs. Automation in Document and Data Capture
Efficiently capturing and processing information from paper documents and various digital sources is crucial for smooth business operations,...
See ICG's solutions in action
Schedule your free demo by filling out the form below.








