ICG’s 2025 Top Blog Posts

This year at ICG, we’ve covered many important topics regarding the financial back office on our blog. Here is a list of ICG’s top blog posts for 2025, as well as a short synopsis of each one. We hope to continue to provide relevant information in the upcoming year.

ICG Consulting Is Now ICG Innovations

Exciting news for our organization: we have rebranded! ICG Consulting is now ICG Innovations. This reflects a fundamental shift that started years ago in our approach to delivering tangible results for our clients. Why did we change our name, and what does this mean for you?

Choosing the Right Technology Series

This blog series discusses many of the different components that play a role in choosing new technology for your organization. From AI to scalability to security, we discuss different aspects of back office technology that your organization should consider before purchasing.

5 Ways to Make Your Vendor Experience Better

For anyone working in procurement, accounts payable, or even project management, vendors are critical partners in your company’s success, which is why it’s crucial to make your vendor experience better. A smooth, efficient, and even pleasant vendor experience can lead to better pricing, stronger relationships, and even a competitive edge.

What to Do About Vendor Fraud

Balancing fraud prevention with a user-friendly vendor experience is a critical challenge for businesses today. Striking the right balance between the two is essential. Fortunately, technology and smart process design can make it possible to have both security and efficiency. What should you do about vendor fraud?

Out-of-the-Box Software vs. ICG Approach

Choosing the right back office technology is a critical decision for any organization. It can be the difference between streamlined, efficient operations and a mess of manual workarounds, half-working systems, and imperfect solutions. When it comes to selecting a solution, many businesses face a key choice: a ready-made, out-of-the-box software or a more customized solution.

Is a Bolt-On Solution Right for Your Back Office?

In the world of ERP systems and the financial back office, you might often hear the term “bolt-on” solution. But what exactly is a bolt-on, and is it the right move for your organization’s financial operations? A bolt-on is a great way to augment your ERP, as bolt-ons sit on top of your existing technology instead of disrupting or replacing it.

What AI Does in the Back Office (And What It Doesn’t)

Recently, the financial back office has been abuzz with the promises of AI. From automating tedious tasks to providing unprecedented insights, the hype suggests a future where AI handles everything seamlessly. But what’s the real story? While AI undoubtedly holds immense potential, it’s crucial to understand that it isn’t a magic bullet or a fix-all. It’s a powerful tool that, like any tool, needs to be used efficiently and often in conjunction with other technologies to truly deliver the results promised. Learn more in this blog post.

Learn More

ICG is always on the leading edge of innovation — it’s in our name! It’s been a great year of blog posts, and we intend to continue with this energy into the new year. Keep up with our blog in 2026 to continue to stay up to date on the latest financial back office discourse.

Posts you might like:

2026 Accounts Payable Technology Trends

For the better part of two decades, digitizing accounts payable has been a top priority. Organizations measured success by whether they could scan a paper invoice, turn it into a PDF, and run basic data extraction to eliminate filing cabinets. That was once the gold...

5 Signs You Need a Vendor Portal

If your accounts payable team spends half their day answering phone calls about invoice statuses or manually typing data into your ERP, your back office is hitting a growth bottleneck. In high-volume financial operations, relying on email and manual data entry is both...

How is IDP Different from OCR?

For years, the financial back office relied on a single technological standard to eliminate paper from accounts payable, procurement, and logistics: Optical Character Recognition. When it first hit the enterprise market, OCR felt like magic. It could take a printed...

7 Data Capture Metrics You Need to Track

Organizations rely on captured data to power machine learning models, personalize customer experiences, and drive business decisions. But how do you know if your data collection methods are actually performing well? And further, what does performing "well" for your...

How to Make the Vendor Onboarding Process a Little Easier

In the financial back office, bringing on a new supplier is rarely a simple admin task. In practice, vendor onboarding is the precise control point where data quality, compliance integrity, and fraud prevention are established for the rest of a commercial...

How to Improve Data Quality and Security

Data is both your most valuable asset and your greatest vulnerability in the financial back office. Every invoice processed, vendor onboarded, and payment executed relies on a continuous stream of financial data. This is why it is key to have good data quality and...

How to Decrease Administrative Work in the Back Office

If your back-office team spends 80% of their time chasing missing invoices and fixing typos, you're both losing money on operational inefficiencies and also burning out your talent while missing out on strategic insights. Reducing administrative work in the financial...

The Importance of Considering All Back Office Stakeholders

When a leadership team decides to upgrade its back-office technology, the focus is usually on efficiency metrics, ROI, and cost reduction. But there's a difference between choosing software that looks great during a demo and choosing software that actually succeeds in...

Vendor Portal Technology FAQs

Mid-market companies and large enterprises alike face increasing pressure to scale their supply chains while driving down operational costs. This has made the financial back office primary target for digital transformation. At the center of this modernization effort...

How IDP Transforms the Financial Back Office

In the financial sector, efficiency is an incredibly competitive metric. When financial institutions look at Intelligent Document Processing or IDP, they often view it through a narrow lens: How much time will this save us on invoice processing? How much faster can we...