Dispute functionality within your vendor portal is a great starting point for healthy, transparent, and efficient vendor relationships.
Without a centralized way to flag issues, disputes can get buried in endless email chains or lost in missed phone calls and voicemails. This can lead to:
- Delayed Cash Flow: Unresolved disputes halt payments and mess up aging reports.
- Strained Relationships: Vendors feel ignored, and your team feels overwhelmed.
- Manual Overload: Your AP team spends more time “reconstructing history” than actually resolving the problem.
By providing a structured, digital environment for disputes, your vendors are better able to provide the right data upfront, ensuring faster resolutions and keeping your financial records clear.
Dispute Management in Action
In this video, we’re looking at the ICG Vendor Portal’s Dispute functionality. We discuss:
- The Dispute Model: See how vendors can resolve disputes in real-time through two different methods.
- Flexible Workflows: Whether you use a case management system or ICG’s built-in workflow, we show you how the data flows.
- Visible Tracking: See and understand how vendors are able to track their disputes.
ICG’s disputes are set up in a mapping system. This means that once you choose an invoice to dispute and choose the category of the dispute, there are different issues that come up depending on the category chosen. Once submitted, vendors receive a dispute tracking number that allows them to follow the dispute process. Disputes also enter the dispute workflow process, which is completely customizable depending on the needs of your organization. To learn more about the workflow aspect of disputes, check out this video.
Watch the video here or below to learn more: